Privacy Policy | 8020CRM

This policy covers GetReal Solutions LLC’s websites, 8020CRM applications, RAIN and RAIN Intelligence, and related support and communications services. When an organization uses our products to process information about its customers or staff, that organization determines how its information is used. Contact that organization first for requests concerning its records; we can help route requests where appropriate.

At GetReal Solutions LLC, we understand that the privacy and security of your personal and company information is of the utmost importance. That's why we are committed to protecting your data and ensuring that it is used responsibly.

In this privacy policy, we outline how we collect, use, and protect your personal and company information, as well as your payment information, when you use our site, services and or product applications ("app"), or interact with us in any other way. Please read this policy carefully to understand our practices regarding your data. If you have any questions or concerns, don't hesitate to contact us at support@getrealdev.com.

Collection of Personal and Company Information

We may collect the following types of personal and company information when you use our site and app or interact with us in any other way:

Contact information, such as your name, email address, and phone number
Demographic information, such as your age, gender, and location
Company information, such as the name of your organization and your job title
Billing and payment information, such as billing contacts, payment status, transaction identifiers, and payment details you provide through our payment providers

We may collect this information directly from you, or we may receive it from third parties. For example, you may provide us with your contact information when you sign up for an account or make a purchase, or we may receive your payment information from a payment processor.

Use of Personal and Company Information

We may use your personal and company information for the following purposes:

To provide and improve our services: We may use your information to create and manage your account, process your transactions, and deliver the products or services you have requested.
To communicate with you: We may use your contact information to send you updates, newsletters, or other communications related to our services. You can opt out of these communications at any time by following the opt-out instructions provided in the email.
For research and development purposes: We may use your information to understand how our customers and clients use our services, so that we can continually improve and innovate.
For compliance with legal obligations: We may be required to use or disclose your information in response to a legal request, such as a subpoena or court order.

Sharing of Personal and Company Information

We will not sell or share your personal or company information with any third parties, except as follows:

With service providers: We may share your information with third-party service providers, such as payment processors and cloud storage providers, who assist us in operating our business and providing our services. We take steps to ensure that these service providers are reputable and have appropriate security measures in place to protect your data.
As required by law: We may be required to disclose your information in response to a legal request, such as a subpoena or court order.

Protection of Personal and Company Information

We use technical and organizational safeguards designed to protect information, including access controls and encryption where applicable.

No system, data transmission, or storage method can guarantee complete security.

Tracking User Behavior and Automatic Information Collection

We may track user behavior on our site and app in order to improve our services and provide a personalized experience. This may include collecting information about how users interact with our site and app, as well as the devices and browsers they use.

We may also automatically collect certain information, such as IP addresses and device identifiers, when you visit our site or use our app.

Use of Cookies and Similar Technologies

We may use cookies and similar technologies to track user behavior and to customize and improve our services. A cookie is a small data file that is stored on your device when you visit a site or use an app. We may use cookies to store your preferences and settings, to personalize your experience, and to track your usage of our site and app.

You can disable cookies in your browser settings, but please note that this may affect the functionality of our site and app. You may also be able to manage your cookie preferences through your browser or device settings.

Storing Data Externally

We may store your data externally with third-party service providers, such as cloud storage providers and payment processors. We take steps to ensure that these service providers are reputable and have appropriate security measures in place to protect your data.

Changes to This Privacy Policy

We may change our privacy policy from time to time. Any updates to our privacy policy will be posted on this page and we encourage you to review it regularly. The revision date below identifies the latest update. Where required by applicable law, we will provide additional notice or obtain consent for material changes.

Text messaging privacy

We do not sell or share mobile numbers with third parties or affiliates for their marketing or promotional use. Text-message opt-in records and consent are excluded from every other sharing category in this policy and are not shared with third parties.

Connected services and AI

Depending on the features you use and connections you authorize, we process account identifiers, Salesforce records and configuration, prompts, uploaded files, images, chat messages, tool results, and generated content. Relevant information may be sent to configured AI, search, hosting, and integration providers to answer requests and perform permitted actions. Some information is stored in conversation history, generated assets, execution records, and caches. Disconnecting an integration stops future access through that connection but does not automatically delete information already retained.

Calls and messages

When enabled, calling and messaging features process phone numbers, message content, delivery information, recordings, transcripts, and conversation summaries. Information may be processed by communications providers and saved in Salesforce or RAIN. Organizations using these features are responsible for providing required notices and obtaining applicable permissions from the people they contact.

Retention and privacy requests

We retain information as needed to provide and support the services, maintain account and transaction records, protect against abuse, and meet legal obligations. Retention depends on the information, the features used, customer settings, and applicable agreements. You may request access, correction, or deletion by contacting support@getrealdev.com. Available rights and exceptions depend on applicable law. We may need to verify your identity and authority before processing a request.

Last updated: November 4, 2026